Retail Jobs for Persons with Disabilities | Project Pankh by TRRAIN

About TRRAIN Pankh - Wings of Destiny

“What disabled people in India need is not sympathy, but accessibility, opportunity and equality.”
– Dr. Satendra Singh (disability rights activist & medical professional)

According to the National Family Health Survey (NFHS‑5, 2019–21), 4.52% of India’s population—approximately 63.3 million people—live with some form of disability. If India aligned with global norms, the number of people with disabilities would be close to 200 million. Due to societal stigma and lack of opportunities, the majority of them remain unemployed or under employed.

India faces serious challenges when it comes to providing equal employment opportunities to all sections of society. Persons with Disabilities (PwDs) often struggle to find work due to social stigma, lack of skill development and limited access to suitable job opportunities. To address this issue, TRRAIN Pankh program, launched in 2011, provides retail training and job placements for PwDs. The program aims to help them become self-reliant and contributing employees in the mainstream workforce.

Through the TRRAIN Pankh programme we work towards tackling 3 barriers that inhibit the integration of PwDs into the workforce:

1) Lack of job-ready skills through training of PwDs.

2) Lack of employment opportunities for PwDs.

3) Sensitization regarding the importance of their inclusion in the retail and allied industries.

Our Impact

We have reached far and wide across India
Persons with Disabilities impacted
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Persons with Disabilities impacted
Centres present in cities
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Centres present in cities
Recruiters
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Recruiters
Trainees Recruited
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Trainees Recruited

Pankh supports individuals with

Locomotor Disability Locomotor Disability
Speech and Hearing Impairment Speech and Hearing Impairment
Visual Impairment Visual Impairment
Learning Disability Learning Disability

TRRAIN Pankh Model

Who do we support?
  • Youth with disabilities between 18 to 32 years*
  • From humble backgrounds
  • Minimum 10th pass
  • NEET (Not in Education, Employment or Training)
What do we provide?
  • Retail skills
  • Communication skills
  • Life skills
  • Employability skills
Where do we place the youth?
  • Apparel & accessories stores
  • E-commerce & Quick commerce
  • Restaurants & QSR
  • Warehousing
  • Logistics, etc.

How the program works

NGO partnerships

NGO partnerships

TRRAIN partners with local NGOs that work with PwDs across the country. Through these partners, TRRAIN reaches out to the communities and builds a connection with the local community.

Training

Pankh is a 45 day training encompassing a complete spectrum of retail-specific, communication and life skills for PwDs. After successfully completing mid-term and end-term assessments, students get NSDC & Retailers Association Skill Council of India (RASCI) certification - endorsing their skills and job-readiness.

Support to employers

Employer sensitization

TRRAIN provides support to recruiters to match relevant roles to persons with disabilities and conducts sensitisation workshops for the recruiters to prepare them for inclusive hiring and workplace environments.

Support to employers
NGO partnerships

Mobilization

The NGO partners with assistance from TRRAIN conduct mobilization drives to identify needy and eligible trainees for the Pankh program. Counselling is conducted for the family members of the PwDs and interested candidates are enrolled for the training.

Placement support

Our dedicated placement team matches trainees with relevant industry opportunities. Our mentors and counsellors prepare them with interview skills and assist them in presenting themselves to their prospective employers.

Support to employers

What roles our trainees are hired for?

Cashier Cashier
Customer Service Associate Customer Service Associate
Warehouse Associate Warehouse Associate
Sales Executive Sales Executive
Telecaller Telecaller
Customer Service Desk Customer Service Desk
Project Coordinators Project Coordinators
Operations Associate Operations Associate
Process Associate Process Associate
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